Draft — pending legal review. Draft prepared for legal review. Confirm entity details, the Grievance Officer, governing-law clauses and every retention period with a qualified lawyer and your GST adviser before publishing. Every period below must be confirmed against the CGST Act, Companies Act and income-tax requirements.
Periods
Account and organisation records: while the account is active, then [3 years] after closure.
Tax invoices and payment records: [8 years] from the end of the relevant financial year, to meet GST and accounting requirements.
KYC documents: while the account is active, then [3 years] after closure, unless a longer period is required by law or an ongoing dispute.
Demo requests and enquiries: [24 months] after the last contact.
Security and audit logs: [3 years].
Business data inside Pulse/Tap: while the subscription is active. After expiry, it is kept for [90 days] so you can renew or export it, then deleted.
Deletion
When a period ends, data is deleted or irreversibly anonymised. Backups are overwritten on their normal cycle.
Requests
Account owners can request export or deletion by emailing support@operateone.in. Records we must keep by law are retained only for that purpose.