Refund & Cancellation Policy
Version 0.1-draft · Effective 9 November 2026
Draft — pending legal review. Draft prepared for legal review. Confirm entity details, the Grievance Officer, governing-law clauses and every retention period with a qualified lawyer and your GST adviser before publishing. Confirm the refund window commercially before publishing.
Free trial
Every plan with a trial can be used free for the trial period. No payment is taken during the trial, so no refund applies.
Cancelling a subscription
You can cancel from your account at any time. Your plan stays active until the end of the period you have paid for, and it will not renew after that.
Refunds
- First payment: if you are not satisfied, request a refund within [7] days of your first paid period starting and we will refund that payment in full.
- Renewals: renewal payments are not refundable once the new period starts, except where the Services were unavailable for a substantial part of the period because of our fault.
- Duplicate or incorrect charges: these are refunded in full once verified.
- Plan downgrades: take effect at the next renewal; we do not refund the difference for the current period.
How refunds are paid
Refunds go back to the original payment method through Razorpay or Cashfree. Banks usually credit refunds within 5–7 working days after we process them. A credit note is issued against the original GST invoice.
How to request
Email support@operateone.in from the account owner's email with your Organisation ID and invoice number.